Customer complaints

At AFEX, we do everything we can to ensure that our customers and clients are provided with the highest quality of services. However, we also recognize that this may not always be the case. When these issues arise, we always encourage you to let us know so that we can address it accordingly.

If you are not satisfied with any aspect of our services, you can tell us about your concerns or make a complaint by contacting your Account Manager at AFEX, or contact us at the following address:

Associated Foreign Exchange, ULC

Compliance Department

200 Front Street, Suite 2203

Toronto, ON M5V 3K2

You may also send us an email to:

Our aim is to resolve your complaint as soon as possible. If the final decision made to your particular complaint is not satisfactory, you may refer your complaint to the below applicable State Regulatory Agency. Details of our internal complaints handling procedures are available on request.

Financial Consumer Agency of Canada


Phone: For services in English: 1-866-461-FCAC (3222)
For services in French: 1-866-461-ACFC (2232)
For calls from the Ottawa area or from outside Canada: 613-996-5454

Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771

Fax: 1-866-814-2224 / 613-941-1436

Mailing Address:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa ON K1R 1B9