Customer complaints

At AFEX, we do everything we can to make sure our clients get the best possible service. We do recognise, however, that this may not always be the case. When that happens we always encourage you to tell us so that we can address it accordingly.

  • What should you do if you wish to make a complaint?

We have formal complaints handling procedures in place to ensure that all complaints are handled in a way which is fair and consistent and timely.

  • Who should you contact if you wish to make a complaint?

Associated Foreign Exchange (Singapore) Pte Ltd 

Compliance Department

96 Robinson Road

#12-02 SIF Building

Singapore 068899 

Email: complaints.au@afex.com

Telephone: +65 6589 2100  

We will always try and resolve your concerns by the close of the next business day, although if this is not possible, we will send you a written acknowledgement within five business days. This will set out our understanding of the issues you have raised and will contain the name and contact details of the person dealing with the complaint. We aim to resolve most complaints within twenty working days. However, if we have not been able to accomplish this, we will contact you regularly to keep you informed of progress.